"Quality is not a goal, it is a principle in our company". CYPE's technical director, Carlos Fernández, is aware of the wide range of solutions available in the AEC industry and, knowing this, he is aware that the only way to be a market leader is to deliver quality by continuously striving for excellence. This is why it is essential to have the endorsement of international standards that certify CYPE's commitment to its clients and to proper business management.
With this premise in mind and to reinforce the beginnings of its internationalisation, in 2000 CYPE achieved ISO 9002/94 certification by Bureau Veritas Quality International (BVQI), the standard that recognised the maturity and effectiveness of CYPE's Quality System in the areas of "specification, verification, validation and marketing of software".
This certificate was a turning point for the company's move towards total quality and helped to shape its current image of trust and innovation that CYPE currently holds around the world. As the first Spanish software company in the industry with this certificate, CYPE has continued to renew the certificate uninterruptedly as a sign of its commitment to continuous improvement in all areas of the organisation.
As CYPE's technical director recalls, achieving the first and subsequent certifications was hard work. "It involved reviewing and improving all the internal processes and establishing quality control protocols while keeping customer satisfaction as a top priority," he explains.
Far from considering it as a temporary certification or as a final destination, the company saw ISO as the beginning of a journey towards total quality that "Requires us to review and refine our processes every day, establishing mechanisms for improvement within the company to guarantee a quality service to our clients". Since then, with this commitment, CYPE has renewed this ISO, updated to other names such as ISO 9001:2000 and the most recent ISO 9001:2015, which certifies the company's Quality Management System based on its three main pillars: service quality, process management and customer satisfaction.